Instagram support — help and troubleshooting

Bridgit Team
Bridgit Team January 12, 2024 Updated: February 5, 2024

Как связаться с поддержкой Instagram

Instagram is one of the most popular social networks. When you have access issues, blocks, or security questions, it helps to know how to contact support. Easiest via the app: Settings → Help/Support → describe the issue. You usually get a reply within a few days by email or DM.

How to contact Instagram support

In the app: profile → menu (three lines) → Settings → Help → Contact us → form. On the website: sign in → profile photo → Settings → Help → Support → Contact us → form. The more detail you provide, the better your chance of getting help.

How to get help and resolve issues

First read the Help section on Instagram's website. To submit a request you need your username and email; describe the issue in detail. You can also message on Facebook and Twitter. Be polite; if hacked or for copyright issues, report to support. Support is ready to help.

Check the right information

Before contacting, review official sources — you'll get accurate answers.

Instagram Help Center

Official resource with articles and guides: settings, security, policies. Search by keywords or categories.

Official Instagram blog

News, updates, new features. Subscribing keeps you informed of changes.

Official social media accounts

Facebook and Twitter — fresh info, outage notices, tips. If you don't get a reply — form in Help Center or support page on social media; include as many details as possible.

Convenient ways to contact

Удобные способы связи

In-app chat (Settings → Help → Chat with us). Email. Social media (Facebook, Twitter). Help Center — articles and FAQ. Check the help section first; phrase your question clearly.

Instructions for effective requests

Check the Help section on the website. Make sure the question is about Instagram. Settings → Help in the app. Instagram support Twitter. "Get help" form with full description and username. Follow the instructions for a quick response.

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Q&A:

How do I contact Instagram support?

Via Instagram Help Center or email support@instagram.com.

How long does support take to respond?

Usually 24–48 hours, sometimes longer.

What if I forgot my password?

On the login screen "Forgot password?" → follow the steps (email or phone).

What if my account was hacked?

Change your password immediately. If you can't log in — contact support to recover access.

How do I report a violation?

Open the post/profile/comment → three dots (…) → "Report" → follow the instructions.

Ready to try? First 24 hours free.